Communicating Bad News to the Organization

Communicating Bad News to the Organization

As crazy as it may sound, if you have an open, positive and consistently regular flow of communications with your associate team, the chances of each individual feeling a part of what is going on generally pulls people together, not apart, when the news you are...
When Do You Admit a Hiring Mistake?

When Do You Admit a Hiring Mistake?

When do you admit a hiring mistake? What steps should you go through before making a change? Usually the hiring mistake is a result of the hiring process being inadequate. There are a few very critical tactics that can significantly improve your probability of making...
Moving Your Solution Up the Food Chain

Moving Your Solution Up the Food Chain

It is tough to soar like an eagle when you are selling to turkeys. When it is at all possible to move the buying decision up the food chain because of the strategic differentiation you have created, price becomes a little less important vs. the potential savings,...
What If Your Company’s History Isn’t Enough

What If Your Company’s History Isn’t Enough

If what your company has historically done best no longer meets the technology or other competitively driven requirements in a changing market place, it is time to make the change and search within your core strengths to re-invent your product/service solution and...
Separating Results From Style

Separating Results From Style

The qualities of being the best dressed and most charming are a compliment to achieving expected results not a substitute. There is a need in the hiring process to separate “style” from substance.
Board Room Table vs. Dinner Table

Board Room Table vs. Dinner Table

How to best separate the family business from the priority of maintaining a strong family environment. Measure each family member by a set of accepted and consistent standards by which everyone else is measured. Like in golf, you are not playing against your foursome,...
When Is It Time for an Associate Get Well Plan?

When Is It Time for an Associate Get Well Plan?

Is it really a performance problem or do we need to have a discussion on expectations. Most people who possess the right skills want to meet the expectations . . . if they understand them. We must determine quickly if the expectations are clear or if we need to...
Organization and Associate

Organization and Associate

If you have leadership, what does the leader lead? After the Strategic Vision is developed and the Core Values are set, what are the techniques the senior leadership team and management team use to break down the objectives and initiatives across all categories and...