The need to exercise Self-performed Leadership

The culture and all changes and improvements to it must be initiated and highly promoted by senior leadership. When discussing company culture, leadership has total responsibility and that responsibility cannot be delegated or changes become the flavor of the month.

Organization Structure Effectiveness

The assignment of roles, accountabilities and flow of processes with open and interactive communications is where an engaged high performing culture begins and builds upon itself.

Sales and Marketing Organizational Effectiveness

Understanding and building a culture of growth that will naturally, consistently and significantly drive new levels of both market penetration and market expansion. 

Operational and Logistical Effectiveness

Creating a team philosophy and Entrepreneurial Business Units around efficiently building high-quality products and services that produce exceptional outcomes that consistently exceed customer expectations.

Communications Effectiveness

Develop Leadership Loops to encourage each functional team to perform as Entrepreneurial Business Units (EBU) that thrive on creativity, solution creation, interactive engagement and ongoing successes. Each person and team should be assigned and feel responsible for some piece, no matter how small, of the Strategic Plan. Meeting the clearly stated expectations designed for each role will bring recognition to the associate that then drives personal achievement and pride.

Management Operating System Effectiveness

Implement the ongoing Management Control System that allows for leadership and management to easily monitor the jointly agreed upon commitments, objectives and new initiatives that each associate and functional team has accepted accountability for achieving.

Pro-active Customer Care, Service and Support Effectiveness

Creating Pro-active Customer Care, Inside Sales, Service and Support that generates 100% customer satisfaction and then enjoying the incredible impact this has on the financial performance and growth of your company.

Generating Customer Satisfaction at the highest competitive level is not just a good idea or a nice thing to do, but in reality, it is the most significant differentiator you may have in your marketplace.

Superior customer service has an incredible impact on your Growth and Financial Performance

You experience as much as a 40% increase in your organization’s selling capacity by vastly reducing non-selling activities from each Territory Manager’s schedule.

• A Pro-active Customer Care System makes the transition of new customers from outside sales to ongoing inside sales, service and support very easy.
• Customers would much rather communicate with a competent, in-the-know Customer Care Associate who can answer their questions and solve their problems or move them to someone who can, with a sense of urgency rather than try to find their outside sales person.

Superior customer satisfaction can significantly raise your customer Retention Rate.

• The sales organization does not have to replace business but instead can focus on building new additional business on the current satisfied customer base.
• When superior customer satisfaction is generated and nurtured with a proactive rather than a reactive approach, most customer issues are identified and solved before the Territory Manager is contacted and must invest their valuable selling capacity toward non-selling activities.