Consider the implementation of a retention and referral structure that allows you to build on what you have, rather than waste resources replacing lost business.

Creating a Competitively Superior Customer Experience

Customer satisfaction needs to be a senior-level leadership philosophy.  The 10-10-10 customer retention and referral system allow your team to receive A+ comments from every customer you touch, as part of our product and service delivery system.

We create this customer-friendly environment by forming a senior leadership-driven task force of customer-facing department heads that develop the ultimate plan for customer service and retention.

The results:

  1. Less sales capacity wasted fixing customer issues
  2. More referrals and automatic renewals
  3. The ability to use the 10-10-10 “Reference Strategy” with new prospects
  4. The ability to broaden your base of influence, based on 100% satisfaction, with active customers

Pro-active customer service and support programs make the customer comfortable with the fact that they made the right decision when they selected your company as their provider.